Frequently Asked Questions - Gloxy

1. What types of home decor products do you offer?

At GLOXY, we offer a wide range of high-quality home decor products. Our collection includes stainless steel bathroom shelves and aluminum curtain brackets. These products are known for their durability, long-lasting performance, and stylish designs, providing customers with functional and elegant solutions to enhance their homes.

2. How can I contact your customer support team?

You can reach out to our friendly customer support team in the following ways:

• WhatsApp: +91 8250152195
• Direct Call: +91 8250152195 (Between 10 a.m - 6 p.m)
• Email: help@gloxy.com

Please include your order number in your message for faster assistance.

3. What is your return policy?

We have a 10-day return policy. This means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at help@gloxy.in / +91 8250152195. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any further questions about returns, feel free to contact us at help@gloxy.in / +91 8250152195.

4. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. You can reach us at help@gloxy.in / +91 8250152195.

5. Is shipping free?

Yes, shipping is free all over India.

6. When will I receive my order?

Orders are shipped out directly from our warehouses, and we strive to get your order to you as fast as possible. Please allow an estimated 4-6 days for your order to arrive due to the popularity of our offers.

7. Can I track my order?

Yes, you will receive an AWB number within 1-2 days of placing your order. You can track your order on our Tracking Page using the AWB number. If you face any issues with tracking your order, feel free to call or WhatsApp us at +91 8250152195.

8. Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on availability. Additionally, if an item is popular and on backorder, we might ship your items at different times and in different packages to get them to you as fast as possible.

9. What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If your order gets stuck, sent back, or lost during the delivery process, we apologize for the inconvenience. Please contact us, and we will send you a new package with quicker shipping and full tracking, if possible. Please refer to our refund and return policy for more information on applicable situations.

10. How can I get further assistance?

If you have any other questions or need further assistance, please don't hesitate to contact us at help@gloxy.in / +91 8250152195. Our customer support team is here to help you.