Privacy Policy
Privacy Policy
Last updated: 12th December 2023
This Privacy Policy describes how Gloxy Enterprise (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://gloxy.in (the “Site”).
1. Information We Collect
We collect two categories of information:
A. Device Information
When you visit the Site, we automatically collect certain information about your device and browsing behaviour, including:
- Web browser type and version
- IP address and time zone
- Pages and products viewed
- Referring websites or search terms
- How you interact with the Site
We collect this information using the following technologies:
- Cookies – Data files placed on your device that often include an anonymous unique identifier. To learn more or disable cookies, visit allaboutcookies.org.
- Log Files – Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags & Pixels – Electronic files used to record how you browse the Site.
B. Order Information
When you make or attempt to make a purchase, we collect:
- Full name
- Billing and shipping address
- Payment information (credit/debit card details or PayPal email address)
- Email address and phone number
C. Currency Localisation
By using our Site, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. A session cookie (temporary, auto-deleted when you close your browser) may be used to retain your selected currency during your visit.
2. How We Use Your Information
Order Information is used to:
- Process and fulfil your orders (payments, shipping, invoices, and confirmations)
- Communicate with you about your order or account
- Screen for potential risk or fraud
- Handle disputes or complaints
- Send you relevant product information or offers, in line with your preferences
Device Information is used to:
- Detect and prevent fraud (particularly via IP address analysis)
- Improve and optimise the Site through analytics
- Measure the effectiveness of our marketing campaigns
- Deliver behavioural advertising and retargeting via platforms such as Google, Facebook, Snapchat, Pinterest, Reddit, and Microsoft
Text Marketing (SMS)
By entering your phone number at checkout, you agree that we may send you SMS notifications (order updates, abandoned cart reminders) and occasional marketing messages. SMS marketing messages will not exceed 5 per month. To opt out, reply STOP to any message. Message and data rates may apply.
3. Sharing Your Information
We share your personal information with trusted third parties only as necessary to operate our business:
- Shopify – Powers our online store. Read Shopify’s Privacy Policy →
- Google Analytics – Helps us understand how customers use the Site. Read Google’s Privacy Policy → | Opt out of Google Analytics →
- Legal Compliance – We may disclose your information when required by law, court order, or to protect our legal rights.
4. Behavioural Advertising
We use your information to deliver targeted advertisements that may be relevant to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative (NAI).
You can opt out of targeted advertising from the following platforms:
You can also opt out of multiple services at once via the Digital Advertising Alliance opt-out portal.
5. Do Not Track
We do not alter our data collection or usage practices in response to “Do Not Track” signals from your browser.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction, update, or deletion of your data
- Object to or restrict certain types of data processing
If you are a resident of the European Economic Area (EEA), these rights are granted under the GDPR. We process your data to fulfil contracts (e.g., your orders) or to pursue our legitimate business interests as described in this policy.
To exercise any of these rights, please contact us at help@gloxy.in.
7. Data Retention
We retain your Order Information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like us to delete your personal information, please contact us and we will action your request, subject to any legal obligations.
8. Minors
This Site is not intended for individuals under the age of 15 years. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
For questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us:
- 📧 Email: help@gloxy.in
- 📞 Call or WhatsApp: +91 91291 98298
- 🌐 Website: gloxy.in