Shipping Policy

Last updated: 1st January 2024

At Gloxy Enterprise, we are committed to delivering your order quickly, safely, and at no extra cost. Every day, we ship to hundreds of customers across India — ensuring a reliable and transparent delivery experience from our warehouse to your doorstep.

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1. Shipping Charges

We offer FREE shipping on all orders across India — no minimum order value required.

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2. Delivery Timeline

Orders are dispatched directly from our warehouses and typically delivered within 4–6 business days from the date of order confirmation.

Please note: Delivery timelines may be extended due to:

• Public holidays or regional festivals
• Adverse weather conditions
• Remote or difficult-to-access delivery locations
• High-demand periods (sale events, festive seasons)

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3. Order Processing

All orders are processed within 1–2 business days of payment confirmation. Once dispatched, you will receive your AWB (Air Waybill) tracking number via Email or WhatsApp.

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4. Order Tracking

You can track your shipment in real time using the AWB number shared with you after dispatch. Visit our Order Tracking Page to check your delivery status.

Need help with tracking? Contact us directly:

• 📞 Call or WhatsApp: +91 91291 98298
• 📧 Email: help@gloxy.in

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5. Split Shipments

For orders containing multiple items, products may be shipped in separate packages depending on warehouse availability. This approach ensures the fastest possible delivery for each item in your order.

You will receive individual tracking numbers for each shipment, if applicable.

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6. Lost, Delayed, or Stuck Orders

All Gloxy orders are insured for shipping and handling. In the rare event that your order is delayed, stuck in transit, or lost:

• We will investigate with the courier partner immediately.
• A replacement order will be dispatched with priority shipping and full tracking, wherever possible.
• You will be kept informed at every step of the resolution process.

For full details on returns and replacements, please refer to our Return & Refund Policy.

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7. Contact Us

For any shipping-related queries, our support team is here to help:

• 📞 Call or WhatsApp: +91 91291 98298
• 📧 Email: help@gloxy.in
• 🌐 Website: gloxy.in