Gloxy Dorik Series Black Finish Mortise Main Door Key Lock With Handle

1. What types of home decor products do you offer?

At GLOXY, we offer a wide range of high-quality home decor products. Our collection includes stainless steel bathroom shelves and aluminum curtain brackets. These products are known for their durability, long-lasting performance, and stylish designs, providing customers with functional and elegant solutions to enhance their homes.

2. How can I contact your customer support team?

You can reach out to our friendly customer support team in the following ways:

• WhatsApp: +91 9129198298
• Direct Call: +91 9129198298(Between 09 a.m - 6 p.m)
• Email: help@gloxy.com

Please include your order number in your message for faster assistance.

3. What is your return policy?

We have a 10-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at help@gloxy.in / +91 9129198298. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any further questions about returns, feel free to contact us at help@gloxy.in / +91 8250152195.

4. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. You can reach us at help@gloxy.in / +91 9129198298.

5. Is shipping free?

Yes, shipping is free all over India.

6. When will I receive my order?

Orders are shipped out directly from our warehouses, and we strive to get your order to you as fast as possible. Please allow an estimated 4-6 days for your order to arrive due to the popularity of our offers.

7. Can I track my order?

Yes, you will receive an AWB number within 1-2 days of placing your order. You can track your order on our Tracking Page using the AWB number. If you face any issues with tracking your order, feel free to call or WhatsApp us at +91 9129198298.

8. Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on availability. Additionally, if an item is popular and on backorder, we might ship your items at different times and in different packages to get them to you as fast as possible.

9. What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If your order gets stuck, sent back, or lost during the delivery process, we apologize for the inconvenience. Please contact us, and we will send you a new package with quicker shipping and full tracking, if possible. Please refer to our refund and return policy for more information on applicable situations.

10. How can I get further assistance?

If you have any other questions or need further assistance, please don't hesitate to contact us at help@gloxy.in / +91 9129198298. Our customer support team is here to help you.

At Gloxy, your satisfaction is our priority. If you’re not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 30 days of product delivery under the following conditions:

Eligible Return Conditions:

• Wrong product delivered

• Damaged or defective item

• Missing parts or incomplete product

• Product significantly different from what was shown on the website

Note: Products must be unused, in their original packaging, and with all tags, accessories, and invoices included.

Non-Returnable Items:

• Used products

• Products damaged due to misuse or improper installation

• Customized or made-to-order items

• Products without original packaging or invoice

How to Request a Return:

1. Email us at help@gloxy.in or WhatsApp us at 9129198298 within 30 days of delivery.

2. Share your order ID, clear photos/video of the issue, and a brief description.

3. Our team will review the request and get back within 24–48 working hours.

4. If approved, we will arrange a reverse pickup from your address.

If reverse pickup is unavailable in your area, we may ask you to courier the item to our warehouse. Courier charges will be reimbursed (with proof).

Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed within 5–7 business days.

• Refund will be issued to the original payment method (Credit Card, UPI, Net Banking, etc.).

• In case of COD orders, refund will be made via bank transfer or UPI.

Note-

• An 18% tax deduction will be applied to your total refund amount.
• If your location is not serviceable for pickup, you will need to courier the product to our address. Don’t worry—we will reimburse the courier charges.

Order Cancellations

• Orders can be cancelled before dispatch by contacting us via email or WhatsApp.

• Once shipped, the order cannot be cancelled. You may opt for return after delivery.

For any queries, please reach out to us at below contact.

Call Us 9129198298

09:00am - 6:00pm (except Sundays and Holidays)
Email Us: help@gloxy.in